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Domain Knowledge and Best Practices
AAC’s program managers and technical staff practice disciplines that serve as a day-to-day interface between what we offer and what organizations need.
Domain Knowledge: We understand through our lengthy experience what our customers actually do—their operations, their missions, their businesses.
Best Practices: We ensure with certified processes that we manage people, technology, and programs toward measurable results. AAC is ISO 9001:2008 certified for quality management and ISO/IEC 20000-1:2005 registered for IT service management. Many of our engineers are ITIL and PMP certified and most hold technical certifications from Cisco, Microsoft, IBM, Sun, Citrix, VMware, the Computing Technology Industry Association (CTIA), or other worldwide organizations.
Documented Past Performance
How do we know we’re providing what our customers need? They tell us. First by renewing over 90% of their engagements. They also call us and write us, lauding the efforts of our people. These examples from our primary markets demonstrate how we earn our customers’ trust: