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Domain Knowledge and Best Practices

AAC’s program managers and technical staff practice disciplines that serve as a day-to-day interface between what we offer and what organizations need.

Domain Knowledge: We understand through our lengthy experience what our customers actually do—their operations, their missions, their businesses.

Best Practices: We ensure with certified processes that we manage people, technology, and programs toward measurable results. AAC is ISO 9001:2008 certified for quality management and ISO 20000 registered for IT service management. Many of our engineers are ITIL and PMP certified and most hold technical certifications from Cisco, Microsoft, IBM, Sun, Citrix, VMware, the Computing Technology Industry Association (CTIA), or other worldwide organizations. 

Documented Past Performance

How do we know we’re providing what our customers need? They tell us. First by renewing over 90% of their engagements. They also call us and write us, lauding the efforts of our people. These examples from our primary markets demonstrate how we earn our customers’ trust:

Federal Government: Responding to Contingencies

When an important meeting between FCC headquarters and representatives of eight Native American Tribes was jeopardized by connection problems, an AAC engineer “saved the day” by working with the local phone company to create a WebEx meeting and route the connection through the FCC’s Gettysburg, PA site.

State and Local Government: Innovating Program Value

AAC helped the Town of Herndon, VA converge its voice, email, and data traffic onto a consolidated IP infrastructure. This new system is already delivering the savings, flexibility, and scalability, the Town required. It also helps keep children safe by delivering AMBER Alerts. Now, when a child is missing, the system automatically forwards photos and information to the IP phones used by all municipal employees.

Education: Addressing Priority Challenges

The Fairfax County (Virginia) Public Schools (FCPS) engaged AAC to conduct an assessment and make recommendations for addressing cooling problems in its network operations center (NOC). FCPS implemented AAC’s suggestions, heat generation was significantly reduced, cooling capacity was increased, and the NOC remained in service during the especially hot summer of 2007.

Healthcare: Adapting to User Needs

Fauquier Hospital in Warrenton, VA asked AAC for help in solving a basic but mission-critical problem—its employees were missing pages to their IP phones because they couldn’t hear them ring in the hospital’s busy environment. With access to the API from Cisco, AAC reprogrammed the signaling protocol within the paging application so that the wireless phones now vibrate as well as ring when paged.