AAC Recertifies Registration and Upgrades to ISO/IEC 20000-1:2011
Nov 02, 2011AAC Inc., a leading provider of Information Technology (IT) solutions, announced today that their Service Management System (SMS) has been recertified as compliant with the International Standard for Information Technology Service Management ISO/IEC 20000-1:2011. AAC is one of the first companies in the United States to obtain this corporate level certification with the release of the new 2011 version of the standard.
For the last three years AAC was registered to the ISO/IEC 20000-1:2005 standard. The 2011 edition of the ISO/IEC 20000 standard is an improved and updated version which clarifies the previous requirements, expands existing clauses, incorporates new definitions and introduces new requirements.
The successful upgrade was a direct result of AAC’s Information Systems department working with the Quality Assurance division to effectively maintain the consistency of the existing SMS while fine tuning it once the new version of the standard was released. “Incorporating the 2011 requirements simply made AAC’s Service Management System that much more robust” said Ugur Koser, AAC’s CIO/CTO and Vice President of Information Systems. “ISO 20000 continues to enable our ability to effectively deliver managed services that meet our business and customer requirements.”
The ISO/IEC 20000-1:2011 standard now closely aligns with ISO 9001 (Quality Management) and ISO/IEC 27001 (Information Security) which allows for the integration of management systems. AAC has been registered to ISO 9001 since 2006 and already implemented the elements of their corporate quality system in their IT Service Management System.
The accredited third-party certification body BSI Management Systems America, Inc. was chosen as AAC’s registrar in this process. BSI provides independent assessment and management system certification for clients in over 140 countries worldwide. AAC was issued BSI’s first ISO/IEC 20000-1:2011 certificate of registration.
About AAC Inc
AAC is a premier Information Technology (IT) service management provider who enables its customers to achieve increased return on investment through consolidation and modernization of their IT operations and infrastructure. AAC conducts quality work in compliance with internationally recognized standards and is an ISO 9001:2008 and ISO/IEC 20000-1:2011 certified company. AAC has been successfully delivering network engineering, unified collaboration, cyber security, and domain specific application development services to the U.S. Federal Government since 1983.
AAC is a privately held, veteran owned business headquartered in Vienna, VA. AAC also has satellite offices in Columbia, MD; Millington, TN; and New Orleans, LA. For additional information about AAC Inc., please visit www.aac.com