AAC Successfully Passes ISO 20000 First Surveillance Audit

Aug 08, 2009

Since becoming ISO/IEC 20000-1:2005 registered in 2008, AAC Inc., a leading provider of Information Technology solutions, went through their first surveillance audit which was performed by BSI, Inc. AAC’s Information Technology Service Management (ITSM) system was assessed as remaining effective and recommended for continued registration.

 

AAC performs regular internal audits to ensure the requirements of ISO 20000 standards are consistently being followed. The standard requires the implementation of an integrated process approach that also delivers managed services to meet the business and customer requirements.
“The success of the external audit is due to our IT department’s commitment to adhere to the ITIL framework while maintaining focus on the customer’s needs” said AAC’s Vice President of Information Systems Ugur Koser. “ISO 20000 has helped us raise the internal profile of our IT department, but has also made AAC more competitive externally.”

 

AAC contracted with BSI, Inc. to perform all of the independent ISO 20000 registration audits. AAC’s next surveillance audit will take place in August 2010.

 

AAC Inc. is a privately held, veteran-owned, small business that is ISO 9001:2008 and ISO 20000 registered and has been in operation since 1983. AAC provides telecommunications, network infrastructure engineering, applications development, convergence (integration of voice, video, and data), and information assurance to Federal, State, County, and Municipal Governments and private concerns. Headquartered in Vienna, VA, AAC has satellite offices in Columbia, MD; Millington, TN; and New Orleans, LA.